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  Mitch Moldofsky in Toronto says: "It's working! Your customer support is terrific, and appreciated." Karen at Colby College says: "Pretty easy — and awesome to boot. Thanks again for being so helpful and answering my questions!" Sasha at DC Radio says: "Kudos for the great customer service, and quick response times!" Michael Giangrasso, the Director Of Technology at NetworkCPR.com says: "I would like to bring attention to the fine service I have been receiving from your firm. It is what sets great companies apart from just good ones!" Stacey Krejci at the University of Illinois says: "I'm rather impressed. I like the mail interface, your connection is fast, and you have been very helpful." Jim at OnTheBeach.com says: "What great service! Thanks." Al at Channel One Media says: "It's good knowing that there really "is" someone there on the other end in case help is needed and time is critical!" Brian Adelgren says: "Thank you for your prompt response and professionalism. It is greatly appreciated!" Steve Walters, the Director at Interactive Media in St. Louis says: "Thanks for all your help. I can't tell you how much we LOVE your service!" Sasha at DC Radio says: "We had our account info within a half hour, and were testing our live connection two minutes later. Our entire office stood there with our mouths wide open, shocked and ecstatic!" Doug at YourWebTech says: "Having just signed up for a trial, I'm impressed with the response so far!" Tony Boutwell at Peavey Electronics says: "We have been testing it all morning and it's great. We appreciate all the testing you did to help us get this working." Dmitri Eroshenko at Infotonic, Inc.says: "Works like a charm. Thank you." Rod Yarbrough at DarnBarn.com says: "I can't believe how fast you got everything ready for our live event stream!" Michael Giangrasso the Director Of Technology at NetworkCPR.com says: "Your tech support guy (Bryan) is ALWAYS helpful and responsive in his service. He has the patience and temperament we all wish we had." Eric at jointogether.org says: "I really appreciate your no-frills, low-cost but dependable service." Jeff says: "You and your company have excellent customer service, by the way. You're responsive, and I always feel like I'm dealing with and being treated like a real live human being. That's not a common thing these days, and I appreciate it." Chris Roberts at On-Line Radio says: "Thanks so much! We have been back on the air for 11 hours now, and it really feels great!" |
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 Below you will find instructions guiding you through the step by step process of setting up your Real Producer Software. These instructions are for Clients that are setting up their Live Webcast for the first time. Please take your time and follow through each step to get started. If you have any problems or issues please give us a call and we will be glad to help. To encode your Real Media content for our streaming media servers you must first install an encoding program that is able to encode your media in a Real streaming format. Real Producer can be downloaded here: http://www.realnetworks.com/products/producer/index.php On the left hand side of the program, select "devices" and also select your Audio and/or Video devices that you wish to encode your media from.
Next Click on "Add Server Destination".
Fill out the Server Destination fields as follows: Note: the username and password used here is not the same as for your customer login. You can get this login information by logging in to your customer interface and clicking on the "get info" link. Click on "OK"
Next click on "Audiences".
Select the bitrate settings you wish to use and click the right arrow to add them then close that window.
Next click on the "Encode" button in the lower right corner to begin your broadcast.
Have questions or require more information? |
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